Refund and Returns Policy

Thank you for shopping at Surwaves. We value your trust and want to make your shopping experience as seamless as possible. The following Shipping and Return Policy outlines our guidelines for shipping, returns, and exchanges. Please read it carefully before making a purchase.

We are pleased to inform you that our exclusive eco-friendly garments have a production time of 4 to 5 days. Although shipping may take a little longer, we believe it’s worth the wait. We treat each garment and customer uniquely and carefully, and we appreciate your patience and understanding.

By shopping at our store, you support our philosophy of protecting the environment and reducing pollution. We offset the carbon footprint of each shipment and economize as much as possible to minimize environmental impact.

Thank you for your support and patience as we work together towards a more sustainable and environmentally conscious world.

Shipping Policy:

  1. Processing Time: All orders are processed within 10 – 15 business days. Orders are not shipped or delivered on weekends or holidays.
  2. Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options for your convenience.
  3. International Shipping: We ship to select countries outside [Your Country]. International shipping rates will be calculated during the checkout process.
  4. Delivery Estimates: While we strive to deliver your order as quickly as possible, please note that delivery times may vary depending on the shipping method selected and the destination.

Return and Exchange Policy:

  1. Return Period: We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  2. Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns or exchanges on certain items, including but not limited to underwear, swimwear, and personal care products.
  3. Return Process: To initiate a return, please contact our customer service team at [Customer Service Email] with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
  4. Refunds: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  5. Exchanges: If you need to exchange an item for a different size or color, please contact our customer service team at [Customer Service Email] to check the availability of the desired item and receive further instructions.

If you have any questions or concerns about our Shipping and Return Policy, please don’t hesitate to contact our customer service team. We’re here to help!

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